Privacy Policy

Information We Collect

To provide a smooth shopping experience for your pet’s essentials (Pet Toys, Cozy Cushion Pads, Pet Clothing) and ensure order accuracy, we collect personal information in compliance with U.S. data protection laws (including CCPA), such as:

Contact & Shipping Details: Full name, email address, phone number, shipping address, and billing address. This enables us to deliver your pet’s items safely and share critical updates (e.g., order processing status, delivery confirmations for Cozy Cushion Pads).

Payment Information: Processed exclusively through secure third-party payment gateways (e.g., Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data on our servers—your payment details are protected by end-to-end encryption.

Pet & Preference Data: Pet type (e.g., dog, cat), breed, weight, and size (for Pet Clothing sizing), as well as purchase history (e.g., past orders of Pet Toys or Cozy Cushion Pads). This data helps us personalize product recommendations (e.g., durable toys for large breeds) and ensure proper fit for Pet Clothing.

Website Usage Data: Browsing activity (e.g., views of Pet Clothing collections, Cozy Cushion Pad fabric options) and cookie data (to enhance website functionality, such as saving your pet’s size preferences for future visits).

How We Use Your Information

Your personal data is used solely for legitimate, transparent purposes related to your pet supplies purchase:

Process, pack, and ship your order—including sending size guides (if requested for Pet Clothing) and tracking links for Pet Toys or Cozy Cushion Pads.

Respond to inquiries (e.g., questions about Pet Toy safety, Cozy Cushion Pad cleaning instructions) and resolve issues via email at back.tux_57@icloud.com.

Send pet-related updates (e.g., new Pet Clothing designs for seasonal use, durable Pet Toy launches) only if you opt in—you can unsubscribe at any time using the “Unsubscribe” link in our emails.

Comply with legal obligations: maintaining order records for tax purposes, adhering to consumer protection laws, and ensuring compliance with pet product safety regulations (e.g., ASTM standards for Pet Toys).

Data Security

We prioritize the protection of your sensitive information—especially details related to your pet and purchase—with industry-leading measures:

All data transmitted between your device and petpalshub.shop is encrypted via SSL/TLS protocols (indicated by the “https://” prefix and browser padlock icon).

Personal data is stored on password-protected, firewalled servers with restricted access—only authorized team members (trained in data security) can access necessary details (e.g., your pet’s size for custom Pet Clothing).

Third-party partners (payment processors, shipping carriers like USPS, UPS) are contractually bound to keep your data confidential, ensuring security throughout the order and delivery process.

Your Rights

Under U.S. consumer data laws, you have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you (e.g., your Pet Toy order details, saved pet size preferences).

Correction: Update inaccurate information (e.g., a changed shipping address for your Cozy Cushion Pad).

Deletion: Request the removal of your personal data (we may retain minimal records for tax/legal compliance, such as order invoices).

Opt-Out: Withdraw consent for promotional emails at any time (see “How We Use Your Information” for details).

To exercise these rights, email our customer support team at back.tux_57@icloud.com—we will respond within 2 business days.