FAQ

FAQ (Frequently Asked Questions)
Q: How do I choose the right size for Pet Clothing?
A: We provide detailed size charts for all Pet Clothing on each product page—measure your pet’s chest circumference, back length (from neck to tail base), and neck circumference, then compare to the chart. For example:
  • Small Dog Pet Clothing: Fits chest 12–14”, back length 8–10”.
  • Medium Cat Pet Clothing: Fits chest 10–12”, back length 7–9”.
If you’re unsure, email back.tux_57@icloud.com with your pet’s breed, weight, and measurements—our team will help you select the right size.
Q: Are your Pet Toys safe for my pet?
A: Yes! All our Pet Toys meet U.S. pet product safety standards (ASTM F963) and are made from non-toxic materials (e.g., BPA-free plastic, lead-free fabrics). We also label toys by pet size/breed (e.g., “for small dogs only”) to prevent choking hazards. For aggressive chewers, we recommend our “Heavy-Duty Pet Toys” line (marked on product pages).
Q: How do I clean a Cozy Cushion Pad?
A: Cleaning instructions vary by fabric—check the care label on your Cozy Cushion Pad or the product page on petpalshub.shop. Most options are:
  • Machine washable (cold water, gentle cycle) with mild, pet-safe detergent.
  • Tumble dry on low heat or air dry (avoid high heat to prevent fabric shrinkage).
  • Spot clean for small stains (use pet-safe stain remover).
If you need help, email us for fabric-specific tips!
Q: Can I return a Pet Toy if my pet doesn’t like it?
A: Yes—if the Pet Toy is unused, unchewed, and in original packaging (no pet hair or damage), you can return it within 30 days of delivery (per our Return & Exchange Policy). We recommend checking our “Pet Toy Preference Guide” (on petpalshub.shop) to find toys suited to your pet’s play style (e.g., fetch toys for active dogs, puzzle toys for cats).
Q: How long does shipping take, and what are the costs?
A: See our Shipping Policy for full details. Quick reference: U.S. standard shipping takes 3–5 business days, and free standard shipping applies to orders over $50.
Q: Do you offer international shipping?
A: Currently, we only ship to addresses within the United States (including Alaska, Hawaii, and Puerto Rico). We plan to expand to select international destinations (e.g., Canada) in 2026—sign up for our email list (via petpalshub.shop) to get updates!